Widerrufsrecht

Digital Products Refund Policy

Last updated: 25 August 2026

This Refund Policy applies to all digital products purchased through Cineflow at www.cineflowww.com.

Digital Products

Cineflow sells digital products, including but not limited to sound effects, sound packs, LUTs, presets, digital assets, templates and other downloadable content.

Due to the digital nature of these products, all sales are considered final once the product has been downloaded, accessed or made available to the customer.

Refunds

We do not offer refunds, returns or exchanges for change of mind, accidental purchases, incompatibility that was clearly disclosed before purchase, or dissatisfaction based purely on personal preference.

By completing your purchase, you acknowledge that you are purchasing digital content and that access to the product may be provided immediately following successful payment.

Exceptions

We may provide a replacement, store credit or refund where:

You were charged more than once for the same transaction.
You purchased a product but did not receive access to it due to a technical issue on our side.
The downloaded files are corrupted or materially defective and we are unable to provide working replacement files.
The product supplied is materially different from the product purchased.
A refund is required under applicable South African consumer law.

Where a technical issue occurs, please contact us before requesting a refund. We will first attempt to provide access to the correct or functioning files.

Compatibility

Customers are responsible for checking product descriptions, software requirements, file formats and compatibility information before purchasing.

A refund will generally not be provided where the product functions as described but is incompatible with software, hardware or workflows that were not listed as supported.

Downloaded or Accessed Products

Once a digital product has been successfully delivered, downloaded or accessed, it cannot be physically returned.

Accordingly, Cineflow does not accept returns of digital products after delivery except where required by applicable law or where the product qualifies under the exceptions described above.

Unauthorised Sharing

Purchasing a digital product does not transfer ownership of the underlying intellectual property.

Products may not be redistributed, resold, shared, uploaded, sublicensed or otherwise made available to third parties except where expressly permitted by the licence supplied with the product.

A refund will not terminate any obligations arising from unauthorised use or distribution of Cineflow intellectual property.

Refund Requests

If you believe your purchase qualifies for an exception, please contact Cineflow and provide:

Your full name
Order number
Email address used for the purchase
Product purchased
A description of the issue
Screenshots or other supporting information where relevant

We will review eligible requests and respond within a reasonable period.

Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any consumer rights that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable South African law.

Where applicable law provides a consumer with rights that conflict with this policy, those statutory rights will apply.